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Training/Events Blue Arrows

 

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Legendary Customer Service for Municipal Officials
May 17, 2012
Ann Arbor

Labor Negotiations 101
May 31, 2012
Mackinaw City

League Meet Up
May 31, 2012
Mackinaw City

Region 7: U.P. Education Summit
June 7-8, 2012
Munising

Webinar: Making Millages Move
June 12, 2012

Essential Skills for the Elected Official
June 14, 2012
Grand Rapids

League Meet Up
June 14, 2012
Grand Rapids

League Meet Up
June 20, 2012
Harbor Springs

Annual Convention
October 3-5, 2012
Mackinac Island
Registration opens June 1.



foundation

 

 

MAMA PCLS Summer Education Workshop
June 22-23, 2012
Boyne Highlands

MLGMA Summer Workshop
July 24-27, 2012
Traverse City

MSEU Fiscal Sustainability Webinar
May 24, 2012


Sustainable Communities for Planning Officials
June 7-8, 2012
East Lansing

If you have an event you would like listed, send your information to jbruck@mml.org.

eoa


Learn about it and enroll today

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American Society of Employers – Human Resource Training

Institute for Local Government

Northern Michigan Public Service Academy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Your one-stop spot for League events and educational training!

May 15, 2012

Labor Negotiations 101 Workshoplabor negotiations

As a councilmember, have you ever wondered what goes on during labor negotiations in your community? Attend this workshop on the basics of labor negotiations and learn the ins and outs of the terminology, the Public Employment Relations Act (PERA) and other laws, and what role the mayor and council play in negotiations.

The League is offering this upcoming training May 31 in Mackinaw City.

Register today!

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NEW DATE! Basic Training for All Elected Officials!
June 14, 2012, Grand Rapidsessential skills

Every elected official needs a solid foundation of essential skills to serve his or her municipality effectively. The Essential Skills for the Elected Official training can clarify many of the questions that you may have about the responsibilities and procedures of your office. You'll also network with many new and experienced elected officials as you learn in-depth info on crucial topics such as conducting meetings, the Open Meetings Act, and the Freedom of Information Act.

Click here to register.

The League will also hold a Meet Up Reception at the same location following this training. Stay and enjoy free networking, refreshments, and hot topic discussions, compliments of our host, Fleis & Vandenbrink Engineering Office. Click here to RSVP.

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Legendary Customer Service for Municipal Officialscustomer service training

We all know the function of any organization or government entity is to serve and to enhance the quality of life of those served. But do you realize how important your "customer service" skills are in that process? Whether you're at a public meeting or speaking with a resident in your office or on the phone, your human relations IQ can play a critical role in just how successful that interaction will be.

What's the difference between an "internal" versus "external" customer?
What attitudes do you and your staff convey to the public?
How can you identify and improve your customer service skills?

This three-hour motivational program answers these questions on human relations and examines the various skills that impact relationships both inside the organization and with the public at large.

Click here to register today!

 

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