Your one-stop spot for League events and educational training!
May 15, 2012
Labor Negotiations 101 Workshop
As a councilmember, have you ever wondered what goes on during labor negotiations in your community? Attend this workshop on the basics of labor negotiations and learn the ins and outs of the terminology, the Public Employment Relations Act (PERA) and other laws, and what role the mayor and council play in negotiations.
The League is offering this upcoming training May 31 in Mackinaw City.
NEW DATE! Basic Training for All Elected Officials!
June 14, 2012, Grand Rapids
Every elected official needs a solid foundation of essential skills to serve his or her municipality effectively. The Essential Skills for the Elected Official training can clarify many of the questions that you may have about the responsibilities and procedures of your office. You'll also network with many new and experienced elected officials as you learn in-depth info on crucial topics such as conducting meetings, the Open Meetings Act, and the Freedom of Information Act.
Click here to register.
The League will also hold a Meet Up Reception at the same location following this training. Stay and enjoy free networking, refreshments, and hot topic discussions, compliments of our host, Fleis & Vandenbrink Engineering Office. Click here to RSVP.
Legendary Customer Service for Municipal Officials
We all know the function of any organization or government entity is to serve and to enhance the quality of life of those served. But do you realize how important your "customer service" skills are in that process? Whether you're at a public meeting or speaking with a resident in your office or on the phone, your human relations IQ can play a critical role in just how successful that interaction will be.
What's the difference between an "internal" versus "external" customer?
What attitudes do you and your staff convey to the public?
How can you identify and improve your customer service skills?
This three-hour motivational program answers these questions on human relations and examines the various skills that impact relationships both inside the organization and with the public at large.
Click here to register today!