Your one-stop spot for League events and educational training!
May 1, 2012
Labor Negotiations 101 Workshops
As a councilmember, have you ever wondered what goes on during labor negotiations in your community? Attend this workshop on the basics of labor negotiations and learn the ins and outs of the terminology, the Public Employment Relations Act (PERA) and other laws, and what role the mayor and council play in negotiations.
The League is offering this upcoming training in two locations – May 9 in Battle Creek and May 31 in Mackinaw City. Register today!
Legendary Customer Service for Municipal Officials
We all know the function of any organization or government entity is to serve and to enhance the quality of life of those served. But do you realize how important your "customer service" skills are in that process? Whether you're at a public meeting or speaking with a resident in your office or on the phone, your human relations IQ can play a critical role in just how successful that interaction will be.
What's the difference between an "internal" versus "external" customer?
What attitudes do you and your staff convey to the public?
How can you identify and improve your customer service skills?
This three-hour motivational program answers these questions on human relations and examines the various skills that impact relationships both inside the organization and with the public at large.
Click here to register today!
Social Media Policies Webinar
May 15, 2012
Do you know how to protect your organization's confidential information?
How do you safeguard against workplace discrimination, defamation, and cyber-bullying?
Do you have a coherent and uniform strategy for monitoring employee use of social media?
A Social Media Policy has become critical for all employers, whether or not they have employees who use computers in the course of their employment. This webinar will answer all these questions and more, including state and federal laws regarding electronic communications and how the Open Meetings Act relates to the use of emails, social media, and instant messaging.
Click here to register.